5-Year Warranty

We stand 100% behind our products. Our 5-year warranty covers manufacturing defects in materials and workmanship since the first day or purchase, but it does not cover normal wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your QERCHIEF product, it will eventually begin to show age and wear.

Having your item altered, modified, repaired or embroidered by anyone other than QERCHIEF will void the warranty. 

For warranty evaluation, your product must be returned directly to QERCHIEF Warranty Repair Department, 934 N University Dr #128 Coral Springs, FL 33071. All shipping to Warranty must be pre-paid and insured. QERCHIEF will not be liable for lost in-bound packages. 

Our policy requires that products accepted for exchanged to be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.

This warranty is only available in the United States and Canada.
QERCHIEF is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.